Widerrufsrecht

Return & Refund Policy

Last updated: August 7, 2026

Thank you for shopping with Danfoss Power Electronics A/S. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the terms and conditions outlined below.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following requirements:

  • The item must be in the same condition as when you received it.

  • The item must be unworn, unused, and free from damage.

  • The item must include all original tags, accessories, and packaging.

  • You must provide a receipt, order confirmation, or other proof of purchase.

Items that do not meet these requirements may not be eligible for a refund or exchange.

2. How to Request a Return

To start a return, please contact our customer service team:

Company Name: Danfoss Power Electronics A/S
Email: lelam296045@gmail.com
Phone: +45 82 64 39 57

Please include the following information in your return request:

  • Your full name

  • Order number

  • Product name

  • Reason for return

  • Photos or supporting information (if the item is damaged, defective, or incorrect)

Once your return request is reviewed and approved, we will provide you with return instructions and, where applicable, a return shipping label.

Please do not send items back without first contacting us. Returns sent without prior approval may not be accepted.

3. Return Shipping Address

Approved returns should be shipped to:

Danfoss Power Electronics A/S
Martsvej 5
6000 Kolding
Denmark

Please ensure that the package is securely packed to prevent damage during transportation.

4. Return Shipping Costs

If the return is caused by an error on our part, such as:

  • Receiving the wrong product

  • Receiving a defective or damaged item

  • Receiving an item that does not match your order

we will cover the return shipping costs.

For returns due to personal reasons, such as:

  • Change of mind

  • Incorrect size selection

  • Preference changes

the customer may be responsible for return shipping costs.

Return shipping costs are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or if you receive the wrong product, please contact us as soon as possible at:

Email: lelam296045@gmail.com
Phone: +45 82 64 39 57

Please provide:

  • Order number

  • Description of the issue

  • Photos or videos showing the problem

We will review the issue and work with you to provide an appropriate solution, including replacement, repair, or refund where applicable.

Non-Returnable Items

Certain items cannot be returned for health, safety, or customization reasons, including:

  • Perishable goods, such as food, flowers, or plants

  • Customized or personalized products

  • Special-order products

  • Personal care products, including beauty and hygiene items

  • Hazardous materials

  • Flammable liquids or gases

Additionally, the following items are not eligible for return:

  • Sale items

  • Clearance products

  • Gift cards

If you are unsure whether your item qualifies for a return, please contact our customer service team before sending the item back.

Exchanges

If you would like to exchange an item, the fastest process is:

  1. Request a return for the original item.

  2. Wait until the return is approved and processed.

  3. Place a new order for the replacement item.

This allows you to receive your replacement product faster and ensures accurate inventory availability.

European Union 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of receiving the goods, without providing a reason.

To exercise this right:

  • The product must be returned in the same condition as received.

  • The product must be unused, unworn, and include original packaging and tags.

  • Proof of purchase must be provided.

This right does not affect any other consumer rights provided under applicable European consumer protection laws.

Refund Process

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or rejected.

If your return is approved:

  • Your refund will be processed to the original payment method.

  • Refunds will normally be completed within 10 business days after approval.

  • Your bank or credit card provider may require additional processing time before the funds appear in your account.

If you have not received your refund more than 15 business days after approval, please contact us:

Email: lelam296045@gmail.com
Phone: +45 82 64 39 57

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed, shipped, or delivered cannot always be cancelled and may need to follow the standard return procedure.

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact:

Danfoss Power Electronics A/S

Address:
Martsvej 5
6000 Kolding
Denmark

Email: lelam296045@gmail.com

Phone: +45 82 64 39 57

Registration Start Date: 01.01.2022