Shipping policy

Shipping Policy

Last Updated: August 7, 2026

1. Shipping Information

Thank you for choosing Danfoss Power Electronics A/S.

We are committed to providing our customers with reliable, secure, and efficient international shipping services. This Shipping Policy explains our shipping methods, processing times, delivery estimates, tracking procedures, and related shipping terms.

We currently provide international shipping services to customers in the following countries and regions:

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Bulgaria

  • Greece

  • Romania

  • Austria

  • Italy

  • Croatia

  • Estonia

  • Lithuania

  • Latvia

  • Germany

Shipping availability may vary depending on product availability, destination country, customs requirements, and local regulations.

2. Shipping Fees

We provide free shipping on eligible orders.

The product prices displayed on our website include applicable taxes where required by law.

Customers will not be charged additional shipping fees during checkout unless otherwise stated.

Please note that international shipments may be subject to additional charges imposed by local authorities, including:

  • Import duties

  • Customs fees

  • VAT or other local taxes

  • Clearance charges

These charges are determined by the destination country’s customs regulations and are the responsibility of the customer.

Danfoss Power Electronics A/S has no control over customs fees and cannot predict the amount of such charges.

3. Order Processing Time

After your payment has been successfully completed and verified, your order will enter our processing system.

Processing Time:

3-5 business days

Our order processing and warehouse operations are available:

Monday to Friday

(excluding Danish public holidays and weekends)

Orders placed during weekends or public holidays will begin processing on the next available business day.

Processing times may be longer during:

  • Holiday seasons

  • Promotional events

  • High-volume sales periods

  • Unexpected operational circumstances

We will make reasonable efforts to process all orders as quickly as possible.

4. Shipping and Delivery Time

Once your order has been processed and shipped, the estimated delivery timeframe is:

Estimated Shipping Time:

5-8 business days

Estimated Total Delivery Time:

5-13 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • Destination country

  • Shipping carrier

  • Customs clearance procedures

  • Weather conditions

  • Transportation delays

  • Public holidays

  • International shipping restrictions

Danfoss Power Electronics A/S is not responsible for delays caused by circumstances outside our reasonable control.

5. Shipping Methods

We cooperate with reliable international logistics providers to deliver orders safely and efficiently.

Our shipping partners may include:

  • UPS

  • FedEx

Available shipping methods may vary depending on:

  • Delivery location

  • Product type

  • Package size and weight

  • Carrier availability

All shipments are handled using professional logistics services with tracking capabilities where available.

6. Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information is normally available within:

24 hours after shipment

In some situations, tracking updates may take longer, especially during:

  • Holidays

  • Peak shopping periods

  • Customs processing

  • Carrier system updates

Tracking information may take up to:

72 hours

to become fully updated.

If your tracking information has not changed for an extended period or you cannot locate your package, please contact our customer service team.

We will assist you in checking the shipment status.

7. Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur.

Possible causes of delays include:

  • Severe weather conditions

  • Shipping carrier delays

  • Customs inspections

  • International transportation issues

  • Incorrect shipping information

  • High order volumes

  • Government restrictions

If your order is delayed, please contact us and we will work with the shipping carrier to provide updated delivery information.

8. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check:

  • Recipient name

  • Street address

  • Postal code

  • City

  • Country

  • Contact information

Danfoss Power Electronics A/S is not responsible for delivery failures, delays, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible before your order is shipped.

9. Order Changes and Cancellation

Before Shipment

If your order has not yet been shipped, you may contact us to request:

  • Order cancellation

  • Shipping address correction

  • Order information changes

We will make reasonable efforts to assist you.

However, changes cannot always be guaranteed after order processing has started.

After Shipment

Once your order has been shipped, we cannot modify or cancel the shipment.

If you no longer wish to keep the product after receiving it, you may request a return according to our Return and Refund Policy.

10. Customs Duties and Import Taxes

For international orders, your shipment may be inspected by customs authorities.

Depending on your country’s regulations, you may be required to pay:

  • Import duties

  • Taxes

  • Customs processing fees

  • Other government charges

These fees are not included in the product price unless specifically stated.

Danfoss Power Electronics A/S is not responsible for:

  • Customs delays

  • Customs decisions

  • Import charges

  • Government fees

Customers should contact their local customs office for additional information.

11. Lost, Damaged, or Missing Packages

If your package is lost, damaged, or marked as delivered but not received, please contact us immediately.

Please provide:

  • Order number

  • Tracking number

  • Description of the issue

  • Supporting photos (if applicable)

We will cooperate with the shipping carrier to investigate the situation and provide assistance.

Please note that investigations may require additional time depending on the carrier’s procedures.

12. Refused or Undeliverable Packages

If a package is refused by the recipient or returned due to:

  • Incorrect address

  • Customer refusal

  • Failure to collect the package

  • Customs refusal

additional shipping costs may apply.

Refunds for returned packages will be processed according to our Return and Refund Policy.

13. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Company Name:
Danfoss Power Electronics A/S

Country:
Denmark

Registered Address:

Martsvej 5
6000 Kolding
Denmark

Registration Start Date:
01.01.2022

Email:
lelam296045@gmail.com

Phone:
+45 82 64 39 57